US 9,519,536 B2Granted

Electronic management system for technology support reporting

AssigneeBank of America Corporation

InventorPiyush Arora

Life of this patent

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Abstract

Systems and methods for generating a visual indicator based on receiving a report of a transaction processing error, the error comprising an informality in a software instruction code executed during a first attempt to process a transaction. The systems may be configured to determine a preconfigured time period for correcting the software instruction code causing the transaction processing error and compare it to the actual time it took to correct the software instruction code to determine whether the processing error was corrected within the preconfigured time period. The system and method may then generate and communicate a visual indicator based on determining whether the error was corrected within preconfigured time period.

Claims20

Dependent claims

A system for generating and presenting a visual indicator based on determining that a software instruction code causing a transaction processing error was corrected within a predetermined time period, the system comprising:

a non-transitory storage device;
a communication device;
at least one processor operatively coupled to the storage device and the communication device;
and
at least one module stored in said storage device and comprising instruction code that is executable by the at least one processor and configured to cause said at least one processor to:
receive a first report of the transaction processing error, the error comprising an informality in the software instruction code executed during a first attempt to process a transaction;
determine a time period for correcting the software instruction code causing the transaction processing error;
receive a second report that the informality in the software instruction code causing the transaction processing error was corrected based on an execution of the corrected software instruction code during a second attempt to process the transaction;
determine an amount of time between receiving the first report and receiving the second report;
compare the amount of time between receiving the first report and receiving the second report with the time period for correcting the transaction processing error;
determine whether the software instruction code causing the transaction processing error was corrected within the predetermined time period based on comparing the amount of time between receiving the first report and the second report with the time period for correcting the transaction processing error;
generate the visual indicator based on determining whether the error was corrected within the predetermined time period;
and
communicate the visual indicator.

11 more elements

A computer program product for generating and presenting a visual indicator based on determining that a software instruction code causing a transaction processing error was corrected within a predetermined time period, the computer program product comprising a non-transitory computer-readable storage medium having computer-executable program code portions, the computer-executable program code portions comprising:

an executable portion configured for receiving a first report of the transaction processing error, the error comprising an informality in the software instruction code executed during a first attempt to process a transaction;
an executable portion configured for determining a time period for correcting the software instruction code causing the transaction processing error;
an executable portion configured for receiving a second report that the informality in the software instruction code causing the transaction processing error was corrected based on an execution of the corrected software instruction code during a second attempt to process the transaction;
an executable portion configured for determining an amount of time between receiving the first report and receiving the second report;
an executable portion configured for comparing the amount of time between receiving the first report and receiving the second report with the time period for correcting the transaction processing error;
an executable portion configured for determining whether the software instruction code causing the transaction processing error was corrected within the predetermined time period based on comparing the amount of time between receiving the first report and the second report with the time period for correcting the transaction processing error;
an executable portion configured for generating a visual indicator based on determining whether the error was corrected within the predetermined time period;
and
an executable portion configured for communicating the visual indicator.

6 more elements

A computer-implemented method for generating and presenting a visual indicator based on determining that a software instruction code causing a transaction processing error was corrected within a predetermined time period, the computer-implemented method comprising:

receiving, via a processing device, a first report of the transaction processing error, the error comprising an informality in the software instruction code executed during a first attempt to process a transaction;
determining, via a processing device, a time period for correcting the software instruction code causing the transaction processing error;
receiving, via a processing device, a second report that the informality in the software instruction code causing the transaction processing error was corrected based on an execution of the corrected software instruction code during a second attempt to process the transaction;
determining, via a processing device, an amount of time between receiving the first report and receiving the second report;
comparing, via a processing device, the amount of time between receiving the first report and receiving the second report with the time period for correcting the transaction processing error;
determine, via a processing device, whether the software instruction code causing the transaction processing error was corrected within the predetermined time period based on comparing the amount of time between receiving the first report and the second report with the time period for correcting the transaction processing error;
generating, via a processing device, a visual indicator based on determining whether the error was corrected within the predetermined time period;
and
communicating, via a processing device, the visual indicator.

6 more elements

Dependencies are inferred from the claim text.

Facts

Application: 14/588,418Filed 1 Jan 2015
Published: US 2016/0196173 A17 Jul 2016
Granted: 13 Dec 2016
Term ends: Not estimatedThe source records don’t support an estimate.

Classification8 codes

G06F 11/079
Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of…
G06F 11/0745
The processing taking place on a specific hardware platform or in a specific software environment: in an input/output transactions management context
G06F 11/0757
By exceeding limits: by exceeding a time limit, i.e. time-out, e.g. watchdogs
G06F 11/324
With visual or acoustical indication of the functioning of the machine: display of status information

Family

US 2016/0196173 A1Pre-grant publication · published 7 Jul 2016
US 9,519,536 B2This patent

From the US filing history. Foreign family members aren’t listed.

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