Back to results
US 9,439,054 B2Granted
Emergency call redirection systems and methods
AssigneeGreatCall, Inc.
InventorsJonathan J. Sieg, Kotaro Matsuo, Dean Williams
Life of this patent
Estimating the term…
Loading patent…
Loading patent…
AssigneeGreatCall, Inc.
InventorsJonathan J. Sieg, Kotaro Matsuo, Dean Williams
Estimating the term…
Systems and methods are provided for connecting a caller to an alternate telephone number, such as 911, when a call to a private response center does not result in immediate assistance. In one example, when the call to the private response center does not connect, the communications device used to make the call may prompt the user to indicate that the call relates to an emergency, and the communications device may call the emergency services telephone number. Failure to connect may result when the call does not connect to a receiving party, or upon failure to timely reach a customer service representative. In another example, the call to the private response center may connect, but the private response center may signal the communications device that the call will not be handled immediately. The communications device may then prompt the user to indicate whether an alternate telephone number should be called.
A method comprising:
A method comprising:
A method for operating a service center, the method comprising:
A method for operating a service center, the method comprising:
Dependencies are inferred from the claim text.