Cross-lingual seeding of sentiment

A method for determining sentiment in a foreign language, the method comprising:

• receiving a social media message, with a social media gateway in communication with a social media network, from a customer on the social media network;
• determining an agent routing for the social media message, with a dialog system in communication with the social media gateway;
• receiving and analyzing the social media message with a text processing component of the dialog system, the text processing component comprising a seed term identifier;
• receiving, with the seed term identifier, a first message in a foreign language;
• identifying, with the seed term identifier, a seed term within the first message, wherein the seed term is in a different language;
• analyzing, with a negative/positive term identifier in communication with the seed term identifier, the first message for a sentiment term in the foreign language;
• storing, with a parser in communication with the negative/positive term identifier, the sentiment term;
• retrieving, with the negative/positive message identifier in communication with the parser, the sentiment term with known sentiment in the foreign language;
• identifying, with the negative/positive message identifier in communication with the parser, the sentiment term, associated with the seed term, in a second message;
• and
• based on the identification of the sentiment term, determining, with the negative/positive message identifier in communication with the parser, that the second message has a known sentiment.

A non-transitory computer readable medium having stored thereon processor executable instructions that cause a computing system to execute a method for generating an agent routing, the instructions comprising:

• instructions to receive a social media message, with a social media gateway in communication with a social media network, from a customer on the social media network;
• instructions to determine an agent routing for the social media message, with a dialog system in communication with the social media gateway;
• instructions to receive and analyze the social media message with a text processing component of the dialog system, the text processing component comprising a seed term identifier;
• instructions to receive, with the seed term identifier, a first message in a foreign language;
• instructions to identify, with the seed term identifier, a seed term within the first message, wherein the seed term is in a different language;
• instructions to analyze, with a negative/positive term identifier in communication with the seed term identifier, the first message for a sentiment term in the foreign language;
• instructions to store, with a parser in communication with the negative/positive term identifier, the sentiment term;
• instructions to retrieve, with the negative/positive message identifier in communication with the parser, the sentiment term with known sentiment in the foreign language;
• instructions to identify, with the negative/positive message identifier in communication with the parser, the sentiment term, associated with the seed term, in a second message;
• and
• instructions to, based on the identification of the sentiment term, determine, with the negative/positive message identifier in communication with the parser, that the second message has a known sentiment.