Emergency 9-1-1 portal and application

A method comprising:

• receiving, by a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), a possible abandoned call for an emergency event;
• monitoring, by the CAP system, the possible abandoned call for a first automated monitoring period;
• determining, by the CAP system, whether the possible abandoned call includes an audible voice;
• and
• selectively routing, by the CAP system, the possible abandoned call to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination, wherein the method further comprising flagging, by an emergency dispatcher using a caller priority dispatch (CPD) workstation, the possible abandoned call as abandoned after listening to the possible abandoned call for a minimal time period and prior to the CAP system receiving the possible abandoned call.

A non-transitory computer readable medium storing instructions that are executable to provide operations comprising:

• receive, by a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), a possible abandoned call for an emergency event;
• monitor, by the CAP system, the possible abandoned call for a first automated monitoring period;
• determine, by the CAP system, whether the possible abandoned call includes an audible voice;
• and
• selectively route, by the CAP system, the possible abandoned call to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination, wherein the medium further comprising flag, by an emergency dispatcher using a caller priority dispatch (CPD) workstation, the possible abandoned call as abandoned after listening to the possible abandoned call for a minimal time period and prior to the CAP system receiving the possible abandoned call.