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AssigneeNoble Systems Corporation
InventorsBryan T. Lillard, Parimal R. Patel, Eyob Mekonnen, Jason P. Ouimette
Estimating the term…
Various embodiments of the invention provide methods, systems, and computer-program products for setting up a callback for a party placed on hold. In particular embodiments, speech analytics is used to listen in on a party once the party has been placed on hold for a keyword spoken by the party indicating the party would like to receive a callback. In response to detecting the keyword spoken by the party, a notification is sent to a component such as an IVR and in turn, the IVR interacts with the party to obtain information from the party with respect to placing a callback to the party. Accordingly, this information is recorded so that a callback can be placed to the party at a later time by some type of call handler component such as, for example, a dialer or PBX.
A system for setting up a callback for a party involved in a telephone call, the system comprising:
A non-transitory, computer-readable medium comprising computer-executable instructions when executed by at least one computer processor cause the at least one computer processor to:
A method for setting up a callback for a party involved in a telephone call, the method comprising the steps of, once the telephone call has been placed on hold:
Dependencies are inferred from the claim text.