Generating a representation of the status of a data processing system based on empirical operations metrics and derived sentiment metrics

A system, comprising:

• a processor;
• and
• a memory coupled to the processor and comprising computer readable program code embodied in the memory that when executed by the processor causes the processor to perform operations comprising:
• communicating with a data processing system to collect empirical data associated with operations of the data processing system;
• communicating with a customer feedback system to collect user sentiment data associated with the data processing system;
• generating an operational status of the data processing system based on the empirical data;
• generating a sentimental status of the data processing system based on the user sentiment data;
• and
• generating a composite status of the data processing system based on the operational status and the sentimental status.

A computer program product, comprising:

• a tangible computer readable storage medium comprising computer readable program code embodied in the medium that when executed by a processor causes the processor to perform operations comprising:
• communicating with a data processing system to collect empirical data associated with operations of the data processing system;
• communicating with a customer feedback system to collect user sentiment data associated with the data processing system;
• generating an operational status of the data processing system based on the empirical data;
• generating a sentimental status of the data processing system based on the user sentiment data;
• and
• generating a composite status of the data processing system based on the operational status and the sentimental status.