System and method for automating the assembly, processing and delivery of documents

A computer-implemented method comprising:

• receiving, using one or more computing devices, a request including a work item and a priority for servicing the work item, the work item including data for fulfilling the request and a transmission mechanism specifying how a response document associated with the work item is to be electronically delivered;
• adding, using the one or more computing devices, the work item to a work queue in an order based on the priority for servicing the work item, the work queue including a plurality of work items and processing statuses for the work items;
• monitoring, using the one or more computing devices, a processing status for the work item;
• submitting, using the one or more computing devices, the work item for rendering responsive to the processing status for the work item indicating that the work item is available for rendering;
• rendering, using the one or more computing devices, the work item by extracting data associated with the work item and producing result data by applying one or more business rules to the data that was extracted;
• formatting, using the one or more computing devices, the response document for the work item based on the result data;
• and
• electronically delivering, using the one or more computing devices, the response document to a location according to the transmission mechanism included in the work item responsive to the processing status for the work item indicating that the work item has been rendered.

A computer program product comprising a non-transitory computer-readable medium storing a computer-readable program, wherein the computer-readable program, when executed by a computer system, causes the computer system to perform operations comprising:

• receiving a request including a work item and a priority for servicing the work item, the work item including data for fulfilling the request and a transmission mechanism specifying how a response document associated with the work item is to be electronically delivered;
• adding the work item to a work queue in an order based on the priority for servicing the work item, the work queue including a plurality of work items and processing statuses for the work items;
• monitoring a processing status for the work item;
• submitting the work item for rendering responsive to the processing status for the work item indicating that the work item is available for rendering;
• rendering the work item by extracting data associated with the work item and producing result data by applying one or more business rules to the data that was extracted;
• formatting the response document for the work item based on the result data;
• and
• electronically delivering the response document to a location according to the transmission mechanism included in the work item responsive to the processing status for the work item indicating that the work item has been rendered.