Interactive peer directory with question router
AssigneeGartner, Inc.
InventorsNir Polonsky, Brian Keif, Girish Malangi, Maria Patterson, Andrew Rosenblatt, Malini Vittal
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AssigneeGartner, Inc.
InventorsNir Polonsky, Brian Keif, Girish Malangi, Maria Patterson, Andrew Rosenblatt, Malini Vittal
Estimating the term…
A computer network implemented peer forum system and method enabling question and answer rates to be increased by automatically routing questions and receiving answers to and from peers. Information is input into network via a user interface. A peer forum system enables users to ask and answer questions. A forums database captures questions and answers provided via the peer forum system. A stage database pulls and stores questions from the forums database. A question router pulls the questions from the stage database and finds peers who can answer the questions using a peer search module that uses implicit and explicit user profiles to determine the best subject matter experts to answer the questions. A set of throttle rules is associated with the question router for determining if a peer is eligible to answer a question. A delivery system delivers a communication to eligible peers requesting an answer to the question.
A peer forum system for routing questions and answers among peers having common interests, the peer forum system being implemented on a digital computer network and comprising:
A method for routing questions and answers among peers having common interests, the method being carried out on a digital computer network and comprising the steps of:
Dependencies are inferred from the claim text.