Remote device communication platform

A system for managing, via a web portal, a remote device from a source device connected to a communication network, said system comprising:

• an activation server for assigning a device ID to the remote device and for transmitting the assigned ID to the remote device, said activation server establishing a connection with the remote device via the communication network based on the assigned device ID in response to a request from a first user in a remote location;
• an interface for receiving a first instruction from a first user for authenticating access to the web portal, said web portal executing a remote management software for remote management of the remote device, wherein the remote management software is not installed on the source device or on the remote device, said received instruction originating from the source device;
• an authentication server for authenticating the first user in response to the received first instruction;
• a main server, connected with the authentication server, the interface, and the activation server, for establishing an online status on the interface for the authenticated first user;
• wherein the interface receives a second instruction from the authenticated first user requesting access to the remote device for remote management through the interface and in response to receiving the second instruction requesting access, the main server validates the device ID of the remote device by requesting the activation server to validate the assigned device ID;
• wherein the main server associates the validated device ID with the authenticated first user;
• wherein the main server establishes a connection between the remote device and the interface, wherein the remote device is accessible to the authenticated first user via the interface;
• and
• wherein the interface is further configured to receive a third instruction from the first user for associating a second user with the online account of the user, wherein the authentication server authenticates the second user for accessing the remote device in response to the received third instruction from the first user, said third instruction establishing a user context that determines a level of access privileges to the remote device granted to the second user, and wherein the main server issues an authentication ticket to the second user in response to authenticating the second user, wherein the authentication ticket enabling the second user to access the remote device absent a termination request from the first user, wherein the second user is granted access privileges to the remote device at a level determined by the user context established by the third instruction.

A method of managing via a web portal a remote device from a source device connected to a communication network, said method comprising:

• receiving a request from a first user to an activation server to associate the remote device with the first user for use by the first user;
• assigning a device ID to the remote device via the activation server;
• transmitting by the activation server the assigned device ID to the remote device;
• based on the assigned device ID, establishing a connection between the activation server and the remote device via the communication network;
• receiving a first instruction from the first user for authenticating access to the web portal, said web portal executing a remote management software for remote management of the remote device, wherein the remote management software is not installed on the source device or on the remote device, said received instruction originating from the source device;
• authenticating the first user in response to the received first instruction;
• establishing an online status for the authenticated first user;
• receiving a second instruction from the authenticated first user requesting access to the remote device for remote management through the web portal;
• validating the device ID of the remote device in response to receiving the second instruction requesting access;
• associating the validated device ID with the authenticated first user;
• establishing a connection between the remote device and the web portal, wherein the remote device is accessible to the authenticated first user via the web portal;
• receiving a third instruction from the first user for associating a second user with the web portal;
• establishing in response to the received third instruction a user context that determines a level of access privileges to the remote device granted to the second user;
• and
• authenticating the second user for accessing the remote device in response to the received third instruction from the first user, wherein the second user is authenticated for access privileges to the remote device at a level determined by the user context established by the third instruction.