Site integration management system for operational support service in an internet data center

A method for managing an event by a Management system for an Internet Data Center (IDC), said IDC comprising an Information Technology and Network Management System (IT&N) for managing said IDC, said IDC further comprising a Building Management System (BMS) for monitoring facilities related to said IDC, said BMS being connected to the IT&N, said method comprising:

• detecting an occurrence of the event;
• after said detecting, said IT&N launching a first program;
• after said launching the first program, said first program activating variables defining a critical situation impacted by the event;
• after said activating variables, said IT&N starting a second program associated with requirements of a Service Level Agreement (SLA) with respect to the activated variables;
• after said starting the second program, said second program choosing actions dictated by the requirements of the SLA with respect to the activated variables;
• after said choosing actions, performing said actions by executing internal commands within the IT&N or by said BMS performing said actions after the BMS has received an identification of said actions from the IT&N.