Method and system of triggering a search request

A non-transitory computer readable storage medium storing therein a program for causing a computer to execute an operation including providing access to information, comprising:

• receiving a request;
• determining whether a query matching the request is available;
• providing information of a suggested search when the determining indicates that a triggered request including the query and a trigger is not available;
• selecting a human assistant ranked highest for the suggested search;
• presenting conditional requests including a conditional request comprising the suggested search and the trigger to the human assistant;
• obtaining an acceptance of the conditional request from the human assistant;
• associating the conditional request with an originator of the request when the acceptance is obtained and the trigger has not occurred;
• and
• transmitting the suggested search to an automated search resource selected by the human assistant prior to an occurrence of the trigger when the trigger occurs subsequent to the obtaining of the acceptance.

A computer-implemented method of accessing information, comprising:

• receiving a request;
• linking, by a processor, a conditional search comprising a search query and a condition to an originator of the request when an action indicating acceptance of the conditional search is received;
• receiving, by the processor, the action from the originator or a human assistant processing the request;
• ranking conditional searches based on the request;
• presenting the conditional searches including the conditional search to a user or the human assistant;
• providing an indicator of the conditional search to the human assistant when a criterion and not all criteria comprising the condition is satisfied is met after the conditional request is linked to the originator;
• performing a search when an action of the human assistant responsive to the indicator determines that the condition occurs;
• and
• providing a result to the user at each occurrence of provided by the human assistant performing a search for information regarding occurrence of the condition.