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AssigneeUnited Services Automobile Association
InventorJose J. Cantu, II
Estimating the term…
In one example, a method provides at least one service to a web-enabled user by detecting a stalled web session related to the user accessing the at least one service and providing a stall alert to a computer telephony interface, the stall alert based on the stalled web session. In response to the stall alert, the method includes using a computer telephony interface to automatically query availability of an agent. If the query determines an agent is available, the method includes automatically communicating instructions from a real-time chat module in communication with the computer telephony interface to a computing device operated by the user, the instructions to initialize a real-time chat application executed on the computing device. The method includes providing the agent with outbound call specifications related to the user and disabling the stall alert when the stalled web session is no longer detected.
A method of providing at least one service to a user that is web-enabled by at least one computing device with a processor and a memory for storing executable instructions that are executable by the processor, the method comprising:
A non-transitory computer-readable medium having stored there-on computer-executable instructions for implementing a computer-based method, the method for providing at least one service to a user that is web-enabled comprising:
A system for providing at least one service to a user that is web-enabled, wherein the system includes at least one computer having a computer processor and computer-readable instructions stored on a computer-readable medium and executable by the computer processor to provide at least one service to a user that is web-enabled, the system comprising at least one subsystem for:
Dependencies are inferred from the claim text.