Process for obtaining expert advice on-demand

A process for providing via telephone expert advice on-demand, comprising the steps of:

• registering available medical experts in an electronic database based upon geographic location and licenses or credentials to dispense medical advice in the geographic location;
• maintaining a substantially real-time list of available medical experts in medical fields, in the electronic database;
• creating in the electronic database a customer account associated with a customer including a current geographic location for the customer;
• permitting the customer to enter medical history information into the customer account;
• storing the medical history information in the customer account;
• receiving a telephone request from the customer for expert advice in one or more of the medical fields;
• electronically identifying one or more available medical experts to the customer in response to the request received based upon the geographic locations of the one or more available medical experts and the current geographic location of the customer;
• routing the telephone request for expert advice via telephone to at least one of the available medical experts selected by the customer;
• providing the selected medical expert with the medical history information in the customer account;
• rerouting the customer via telephone to a new medical expert on the list as selected by the customer, by a computer, by the first selected expert, or randomly based upon the geographic location of the new medical expert and the current geographic location of the customer;
• providing the new medical expert with the medical history information in the customer account;
• and
• establishing a communication link via telephone between the customer, on the one hand, and the selected medical expert or the new medical expert, on the other hand, over an electronic communication network.