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US 8,787,541 B1Granted
System and method for quality auto-blending in call routing
AssigneeTata Communications (America) Inc.
InventorsAakratee Saini, Avanish Pande, Joseph F. Conrey, Roy Ho
Life of this patent
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Abstract
A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are allocated to the chosen routes so that overall profitability can be maximized within the governing constraints of quality targets, route quality, predicted traffic, and route capacity.
Claims20
A method comprising:
- generating, by a telecommunications system, a route table for a predicted traffic, wherein the generating is based at least in part on:
- (i) a first threshold value of a first quality metric for the predicted traffic, wherein the first quality metric is based on a ratio of answered calls to call seizures, and
- (ii) the predicted traffic;
- wherein at least some of the predicted traffic is allocated in the route table to one or more routes chosen from a plurality of routes that are candidates for carrying the predicted traffic;
- and
- routing, by the telecommunications system, a plurality of calls according to the route table.
3 more elements
A system comprising:
- a route table generator that is configured to generate a route table for a predicted traffic based at least in part on:
- (i) a first threshold value of a first quality metric for the predicted traffic, wherein the first quality metric is based on a ratio of answered calls to call seizures, and
- (ii) the predicted traffic;
- and
- wherein at least some of the predicted traffic is allocated in the route table to one or more routes chosen from a plurality of routes that are candidates for carrying the predicted traffic;
- and
- a route server that is configured to route a plurality of calls according to the route table.
4 more elements
A method comprising:
- receiving, by a route-table generator, a predicted traffic;
- generating, by the route-table generator, a first route table for the predicted traffic, wherein the generating is based at least in part on:
- (i) a first threshold value of a first quality metric for the predicted traffic, wherein the first quality metric is based on a ratio of answered calls to call seizures, and
- (ii) a capacity characteristic for each of a plurality of routes that are candidates for carrying the predicted traffic, and
- (iii) the predicted traffic;
- and
- wherein at least some of the predicted traffic is allocated in the route table to one or more routes chosen from the plurality of candidate routes.
4 more elements
Dependencies are inferred from the claim text.