IVR communication session routing and recording

A system, comprising:

• an interactive voice response device to provide interactive voice response services to communication sessions,
• where:
• the interactive voice response device is to:
• receive a session invitation request from a user device,
• determine whether a communication session, corresponding to the communication session invitation, is to be recorded,
• when the communication session is to be recorded,
• identify a record mode, corresponding to the communication session, from a plurality of record modes, wherein the record mode comprises:
• a local record mode to record one or more portions of the communication session locally, or
• a stream record mode to stream one or more portions of the communication session to an external recording system,
• communicate the record mode to a record and relay server,
• establish the communication session comprising a recording communication path that includes the interactive voice response device and the record and relay server,
• receive a request from a client device to transition to another record mode, wherein the other record mode is different from the record mode, and wherein the other record mode comprises:
• a non-record mode that does not include recording services,
• a local record mode to record one or more portions of the communication session locally, or
• a stream record mode to stream one or more portions of the communication session to the external recording system, and
• transition from the record mode to the other record mode based on the request from the client device, and
• when the communication session is not to be recorded,
• establish a communication session comprising a non-recording communication path that includes the interactive voice response device and excludes the record and relay server.

One or more non-transitory computer-readable storage media, comprising:

• one or more instructions that, when executed by a processor, cause the processor to receive a communication session invitation from a user device,
• one or more instructions that, when executed by a processor, cause the processor to determine whether a communication session, corresponding to the communication session invitation, is to be recorded,
• one or more instructions that, when executed by a processor, cause the processor to:
• when the communication session is to be recorded,
• establish the communication session with the user device,
• where establishing the communication session comprises:
• relaying the communication session via a relay and record server,
• associating call context information corresponding to the communication session invitation to a call context associated with a relay invitation message used to relay the communication session via the relay and record server,
• identifying two or more communication session streams corresponding to the communication session,
• combining the two or more communication session streams corresponding to the communication session,
• creating a media file based on the two or more communication streams, and
• exporting the media file to an external recording system, and
• when the communication session is not to be recorded,
• establish the communication session with the user device.