Systems and methods for providing instant messaging to TDD/TTY users
AssigneeUnited Services Automobile Association (USAA)
InventorDena L. Smith
Life of this patent
Estimating the term…
Abstract
Instant messaging (IM) is provided between a TDD/TTY user and an entity. The user may use a TDD device to initiate a call with the entity. One or more converters may convert a TDD message from the user's device to IM, which is then provided to a recipient of the call, such as a representative of a company. The converter(s) may also convert IM from the representative into a TDD message that may then be provided to the user on the TDD device.
Claims20
A method for providing communication, comprising:
- establishing a connection between a telecommunications device for the deaf (TDD) device and an entity;
- receiving a TDD message from the TDD device via the connection;
- converting the TDD message to a first instant messaging (IM) message;
- generating a second IM message;
- and
- converting the second IM message to a second TDD message.
A non-transitory computer-readable medium comprising computer-readable instructions executable by a processor to:
- receive a first telecommunications device for the deaf (TDD) message from a TDD device;
- generate an instant messaging (IM) message based on the TDD message;
- convert the IM message to speech;
- and
- authenticate a user of the TDD device via a combination of the speech, the IM message, and the first TDD message.
A non-transitory computer-readable medium comprising computer-readable instructions executable by a processor to:
- receive a first text message from a first computing device in a first protocol at a second computing device, at least one of the first computing device and the second computing device comprising a telecommunications device for the deaf (TDD) device;
- generate a second text message in a second protocol based on the first text message;
- authenticate a user of the first computing device or the second computing device;
- generate a third text message in the second protocol to respond to the first text message;
- and
- convert the third text message to a fourth text message in the first protocol.
Dependencies are inferred from the claim text.