US 8,786,433 B2 · Reporting and managing incidents

Abstract

Various embodiments of systems and methods for reporting and managing incidents are described herein. In one aspect, the method includes identifying a user logged into an incident reporting and alerting portal. A category for the logged-in user is identified. The category includes one of a reporter, a volunteer, and a responder. An incident report is received from the reporter. It is determined whether a comment is received on the incident report from the responder. When the comment is received, the comment is notified to the reporter. It is determined whether a reply to the comment is received from the reporter. When the reply to the comment is received, the reply is notified to the responder who commented on the incident report.

Claims20

Dependent claims

An article of manufacture including a non-transient computer readable storage medium to tangibly store instructions, which when executed by one or more computers in a network of computers causes performance of operations comprising:

identifying a user logged into an incident reporting and alerting portal;
identifying a category for the user, wherein the category includes one of a reporter, a volunteer, and a responder;
providing one or more widgets to the reporter to generate an incident report related to an incident and submit the incident report to the incident reporting and alerting portal;
providing one or more widgets to the volunteer to rate the incident report submitted by the reporter;
and
providing one or more widgets to the responder to compose an inquiry related to the incident report submitted by the reporter.

3 more elements

A method for reporting and managing incidents implemented on a network of one or more computers, the method comprising:

identifying a user logged into an incident reporting and alerting portal;
identifying a category for the user, wherein the category includes one of a reporter, a volunteer, and a responder;
receiving an incident report from the reporter;
determining whether a comment related to the incident report is received from the responder;
when the comment is received, notifying the reporter about the comment;
determining whether a reply to the comment is received;
and
when the reply to the comment is received, notifying responder who commented on the incident report about the reply.

5 more elements

A computer system for reporting and managing incidents comprising:

a memory to store program code;
and
a processor communicatively coupled to the memory, the processor configured to execute the program code to cause one or more computers in a network of computers to:
identify a user logged into an incident reporting and alerting portal;
identify a category for the user, wherein the category includes one of a reporter, a volunteer, and a responder;
provide one or more widgets to the reporter to generate an incident report related to an incident and submit the incident report to the incident reporting and alerting portal;
provide one or more widgets to the volunteer to edit the incident report submitted by the reporter;
and
provide one or more widgets to the responder to compose an inquiry related to the incident report submitted by the reporter.

6 more elements

Dependencies are inferred from the claim text.

Reporting and managing incidents

Life of this patent

Reporting and managing incidents

Life of this patent

Abstract

Claims20