Notifications in a credential production system

A method of handling credential production events in a credential production system, the method comprising:

• receiving a credential production event from a credential production device that processes credential substrates in accordance with a credential production job and is selected from a group comprising a printing device, a laminating device and an encoding device, wherein the encoding device is configured to record data to a magnetic stripe or write data in a memory chip of the credential substrates;
• applying a pre-defined set of rules to the credential production event to determine if the credential production event violates any of the pre-defined set of rules, the credential production event comprising a condition of the credential production device occurring one of before the credential production job is processed, during the processing of the credential production job or after the credential production job is processed;
• and
• performing an action if the credential production event violates at least one of the pre-defined set of rules.

A credential production system comprising:

• a credential production device that processes credential substrates in accordance with a credential production job and is selected from a group comprising a printing device, a laminating device and an encoding device;
• a computing device in communication with the credential production device to send the credential production device the credential production job, the computing device having a pre-defined set of rules and is configured to:
• receive a credential production event from the credential production device, the credential production event comprising a condition of the credential production device occurring one of before the credential production job is processed, during the processing of the credential production job or after the credential production job is processed;
• apply the pre-defined set of rules to the credential production event to determine if the credential production event violates any of the pre-defined set of rules;
• perform a plurality of actions if the credential production event violates at least one of the pre-defined set of rules;
• a user device in communication with the computing device over a network;
• and
• wherein one of the actions performed if the credential production event violates at least one of the pre-defined set of rules comprises sending a message to the user device indicating that the credential production event violates at least one of the pre-defined set of rules.