Balanced routing of questions to experts

One or more computer-readable storage devices storing computer-readable instructions that, when executed on one or more processing devices, perform operations comprising:

• tracking a number of questions received from a first participant in an electronic question processing system;
• tracking a number of answers to questions received from the first participant in the electronic question processing system;
• receiving a question from the first participant in the electronic question processing system;
• before routing the question to a second participant in the electronic question processing system, determining that the number of questions received from the first participant and the number of answers to questions received from the first participant are in balance;
• identifying the second participant as an expert deemed appropriate to answer the question;
• and
• routing the question to the second participant or a device associated with the second participant.

An electronic question processing system for routing a question over a communication system, comprising:

• one or more processors;
• a profile creation module executable by the one or more processors to create respective profiles for a plurality of participants of the electronic question processing system;
• a selection module executable by the one or more processors to receive a question from a first participant, select a second participant to answer the question based on the respective profiles provided by the profile creation module, and route the question to the second participant, wherein the selection module routes the question to the second participant if a number of questions previously received from the first participant is in balance with a number of answers of questions previously provided by the first participant and the selection module prevents the question from being routed to the second participant if the number of questions previously received from the first participant is not in balance with the number of answers of questions previously provided by the first participant;
• and
• a management module executable by the one or more processors to determine whether the number of questions previously received from the first participant is in balance with the number of answers to questions previously provided by the first participant.