Method and system for monitoring a complex IT infrastructure at the service level

A tangible computer readable storage device having instructions stored thereon that, when executed by a processing device, cause the processing device to perform operations comprising:

• categorizing assets associated with an information technology infrastructure by categories, the categories selected from a group consisting of application, database, back-end system, schema and extract-transfer-load project;
• displaying the assets as selectable areas associated with the categories, the selectable areas comprising a first selectable area associated with an asset that performs a plurality of service level functions;
• performing a plurality of test routines associated with the plurality of service level functions of the asset during a plurality of periods;
• receiving responses from the asset in connection with test routines that have been performed;
• and
• evaluating the responses that have been received by comparison to expected responses, time required to receive the responses, and failure to receive responses in connection with the plurality of test routines that have been performed;
• determining for each period a service level operational status of the asset based on the evaluation;
• characterizing at least a portion of the first selectable area associated with the asset to represent the service level operational status of the asset during a current period;
• and
• displaying a status history of the asset that includes a status indicator representing the service level operational status during each of the plurality of periods in response to selection of the first selectable area, the status history including a selector selectable to update the service operational status of the asset during the current period.

A system to provide service level operational status associated with an information technology infrastructure, the system comprising:

• a processing device;
• and
• a storage device to store instructions that, when executed by the processing device, cause the processing device to perform operations comprising:
• categorizing assets associated with an information technology infrastructure by categories, the categories selected from a group consisting of application, database, back-end system, schema and extract-transfer-load project;
• displaying the assets as selectable areas associated with the categories, the selectable areas comprising a first selectable area associated with an asset that performs a plurality of service level functions;
• performing a plurality of test routines associated with the plurality of service level functions of the asset during a plurality of periods;
• receiving responses from the asset in connection with the plurality of test routines that have been performed;
• and
• evaluating the responses that have been received by comparison to expected responses, time required to receive the responses, and failure to receive responses in connection with the plurality of test routines that have been performed;
• determining for each period a service level operational status of the asset based on the evaluation;
• characterizing at least a portion of the first selectable area associated with the asset to represent the service level operational status of the asset during a current period;
• and
• displaying a status history of the asset that includes a status indicator representing the service level operational status during each of the plurality of periods in response to selection of the first selectable area, the status history including a selector selectable to update the service operational status of the asset during the current period.