Systems and methods for personalized customer messages

A system for conveying information to a customer, the system comprising:

• a number of data systems associated with a number of financial services;
• and
• a centralized message system in communication with the data systems, wherein the centralized message system includes a computer processor and computer-readable code stored on a computer-readable medium, which when executed causes the computer processor to:
• generate message content for a number of customers associated with the number of financial services at at least one second data system relating to the customers' interaction with the at least one second data system;
• receive, from the number of data systems, a number of messages for the number of customers of the financial services, wherein each customer is identified by a customer ID and each message includes:
• message content regarding one or more of the financial services wherein the message content is identified by a customer message page ID;
• the customer ID which identifies a particular customer to whom the message is for;
• a received page ID which identifies a webpage into which the message content is to be inserted;
• and
• a page position which identifies a location in the identified webpage where the message content is to be inserted;
• receive an identification of a customer and identification of a webpage to be transmitted to the customer from a first data system, wherein the received identification of the customer includes a received customer ID and wherein the received identification of the webpage includes the received page ID;
• determine whether there is at least one message in the centralized message system from at least one second data system that the customer ID corresponds to the received customer ID and the customer message page ID that corresponds to the received page ID, wherein the received customer ID is associated with a geographic location of the customer;
• determine, by a message insertion module, whether a rule applies to the message content and, if so, determine, by the message insertion module, whether the message content fits within the rule;
• receive a notification from the centralized message system to insert message content associated with the at least one message from the at least one second data system into the identified webpage at a location identified by page positioning associated with the at least one message if there is at least one message in the centralized message system from at least one second data system having:
• the customer ID that corresponds to the received customer ID;
• the customer message page ID that corresponds to the received page ID;
• and
• the message content that fits within the rule according to the message insertion module;
• and
• transmit a web page displaying the message content on the web page accessed by the customer via the first data system to notify the customer about the customer's interaction with the at least one second data system.

A non-transitory computer-readable storage medium which executes computer-readable code for conveying information to a customer, wherein the computer-readable code, when executed, causes a computer processor to:

• generate message content for a customer at at least one second data system relating to the customer's interaction with the at least one second data system;
• receive, by a centralized message system from a number of data systems associated with the number of financial services, a number of messages for the number of customers, wherein each customer is identified by a customer ID and each message includes:
• message content regarding one or more of the financial services wherein the message content is identified by a customer message page ID;
• the customer ID which identifies a particular customer to whom the message is for;
• a received page ID which identifies a webpage into which the message content is to be inserted;
• and
• a page position which identifies a location in the identified webpage where the message content is to be inserted;
• receive, by the centralized message system, an identification of a customer and identification of a webpage to be transmitted to the customer from a first data system, wherein the received identification of the customer includes a received customer ID and wherein the received identification of the webpage includes the received page ID;
• determine, by the centralized message system, whether there is at least one message in the centralized message system from at least one second data system having the customer ID that corresponds to the received customer ID and the customer message page ID that corresponds to the received page ID, wherein the received customer ID is associated with a geographic location of the customer;
• determine, by a message insertion module, whether a rule applies to the message content and, if so, determine, by the message insertion module, whether the message content fits within the rule;
• receive a notification from the centralized message system to insert message content associated with the at least one message from the at least one second data system into the identified webpage at a location identified by page positioning associated with the at least one message if there is at least one message in the centralized message system from at least one second data system having;
• the customer ID that corresponds to the received customer ID;
• and
• the customer message page ID that corresponds to the received page ID;
• and
• the message content that fits within the rule according to the message insertion module;
• and
• display the message content on a web page accessed by the customer via a first data system to notify the customer about the customer's interaction with the at least one second data system.