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AssigneeAT&T Intellectual Property I, L.P.
InventorsDan Melamed, Srinivas Bangalore, Michael Johnston
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Disclosed herein are systems, methods, and computer-readable storage media for improving speech recognition accuracy using textual context. The method includes retrieving a recorded utterance, capturing text from a device display associated with the spoken dialog and viewed by one party to the recorded utterance, and identifying words in the captured text that are relevant to the recorded utterance. The method further includes adding the identified words to a dynamic language model, and recognizing the recorded utterance using the dynamic language model. The recorded utterance can be a spoken dialog. A time stamp can be assigned to each identified word. The method can include adding identified words to and/or removing identified words from the dynamic language model based on their respective time stamps. A screen scraper can capture text from the device display associated with the recorded utterance. The device display can contain customer service data.
A method comprising:
A system comprising:
A computer-readable storage device having instructions stored which, when executed by a computing device, cause the computing device to perform operations comprising:
Dependencies are inferred from the claim text.