Systems and methods for computerized interactive skill training

A method of providing training using a computerized system, the method comprising:

• receiving, at the computerized system, a selection of at least one training subject;
• at least partly in response to receiving the selection, providing, via the computerized system, for display on a trainee terminal during a study session a first study session user interface, the first study user interface including a challenge, wherein the challenge is to be audibly responded to by a trainee when delivered by a simulated customer or prospect during a first practice session, the challenge corresponding to the selected training subject and role model phrases including key elements that the trainee is to be tested on, wherein
• the challenge and role model phrases are provided for display as written text,
• the key elements are visually emphasized as compared to the phrases in which they are incorporated, and
• the role model phrases provide a model of a response to the challenge and wherein the role model phrases are visually separated from each other when presented and wherein the challenge is to be audibly responded to when delivered by the simulated customer or prospect during the first practice session;
• providing, via the computerized system, for display on the trainee terminal a second study session user interface, the second study session user interface including the challenge and the key elements in text form, wherein the key elements are not embedded in surrounding phrases and are visually separated from one another and wherein the challenge is to be audibly responded to when delivered by the simulated customer or prospect during the first practice session,
• providing, via the computerized system, for display on the trainee terminal a video or animation of a character audibly reciting the key elements without:
• the surrounding phrases, or
• the role model phrases including the key elements, or
• both the surrounding phrases and the role model phrases including the key elements;
• providing, via the computerized system, for display on the trainee terminal a first practice session user interface that presents the trainee with the challenge from the simulated customer or prospect, wherein the challenge is provided textually and via a video or animation of the real or simulated customer or prospect, and wherein the trainee is to provide a verbal, audible response to the challenge;
• after receipt, at the computerized system, of an indication that the trainee has audibly responded to the challenge presented via the first practice session user interface, providing, via the computerized system, for display on the trainee terminal the challenge, provided from the simulated customer or prospect via the first practice session user interface, and the corresponding key elements in at least textual form to the trainee;
• calculating at least one score related to the audibly provided trainee challenge response;
• providing the calculated at least one score for display;
• providing, via the computerized system, navigation controls via which the trainee can navigate directly between user interfaces, including from the first practice session user interface back to a previously presented study session user interface;
• receiving, at the computerized system, navigation instructions via the navigation controls;
• and
• responding, via the computerized system, to the navigation instructions by providing a corresponding user interface.

A computerized training system comprising non-transitory computer readable memory storing programmatic code, that when executed by a computing device is configured to perform operations comprising:

• present via a first study session user interface on a user terminal a challenge, wherein the challenge is to be audibly responded to when delivered by a real or simulated person during a first practice session, the challenge corresponding to a selected training subject and role model phrases including key elements that a user is to be tested on, wherein the challenge and role model phrases are presented as written text and wherein the role model phrases provide a model of a response to the challenge;
• textually present via a second study session user interface on the user terminal the challenge and the key elements, wherein the key elements are not embedded in surrounding phrases and are visually separated from one another and wherein the challenge is to be audibly responded to when delivered by the real or simulated person during the first practice session;
• present the user, via a first practice session user interface on the user terminal, with the challenge both textually and via a video or animation of the real or simulated person that appears to speak the challenge, wherein the user is to provide a verbal, audible response to the challenge;
• after receipt of an indication that the user has audibly responded to the challenge presented delivered by the real or simulated person via the first practice session user interface, present the challenge and the corresponding key elements in at least textual form to the user;
• and
• provide navigation controls via which the user can navigate directly between user interfaces, including from the first practice session user interface back to a previously presented study session user interface.

A method of providing training using a computerized system, the method comprising:

• providing, via the computerized system, for display on a user terminal during a study session a first study session user interface, the first study user interface including a challenge wherein the challenge is to be audibly responded to by a user when delivered by the person during a first practice session, the challenge corresponding to a first training subject and role model phrases including key elements that the user is to be tested on, wherein
• the challenge and role model phrases are provided for display as written text, and
• the role model phrases provide a model of a response to the challenge;
• providing, via the computerized system, for display on the user terminal a second study session user interface, the second study session user interface including the challenge and the key elements in at least text form, wherein the key elements are not embedded in surrounding phrases and are visually separated from one another and wherein the challenge is to be audibly responded to when delivered by the person during the first practice session,
• providing, via the computerized system, for display on the user terminal a video or animation of a character audibly reciting at least the key elements;
• providing, via the computerized system, for display on the user terminal a first practice session user interface that presents the user with the challenge from a person, wherein the challenge is provided textually and via a video or animation of the person, and wherein the user is to provide a verbal, audible response to the challenge;
• after receipt of an electronic indication at the computer system that the user has audibly responded to the challenge presented via the first practice session user interface, providing, via the computerized system, for display on the user terminal the challenge, provided from the person via the first practice session, and the corresponding key elements in at least textual form to the user;
• calculating at least one score related to the audibly provided trainee challenge response;
• providing the calculated at least one score for display;
• providing, via the computerized system, navigation controls via which the user can navigate directly between user interfaces, including from the first practice session user interface back to a previously presented study session user interface;
• receiving, at the computerized system, navigation instructions via the navigation controls;
• and
• responding, via the computerized system, to the navigation instructions by providing a corresponding user interface.