Extending a customer relationship management eventing framework to a cloud computing environment in a secure manner

A customer relationship management (CRM) computer system for extending a CRM eventing framework to a cloud computing environment, comprising:

• a memory for storing executable program code;
• and
• a processor, functionally coupled to the memory, the processor being responsive to computer-executable instructions contained in the program code and operative to:
• register service information for a service in the cloud computing environment, the cloud computing environment comprising a service bus and an authenticating service, wherein a listening channel is opened between the service and the service bus prior to registering the service information;
• receive a request made by a requester, the request triggering a request processing pipeline in an eventing framework;
• post event data responsive to the request to the service bus, wherein the processor, in posting the event data, is operative to:
• send a current request to post the event data to the service bus;
• and
• throttle the current request to post the event data to the service bus based on a count of previously successful and failed attempts to post the event data to the service bus during a predetermined period, the previously successful and failed attempts count being utilized to regulate a number of requests flowing from a CRM system to the service bus during the predetermined period;
• receive a confirmation of retrieval of the event data from the service bus by the service;
• and
• send a response to the requester.

A computer-readable storage medium, wherein the computer-readable storage medium does not include a transmission signal, the computer-readable storage medium comprising computer-executable instructions which, when executed by a computer, will cause the computer to perform a method of extending a customer relationship management (CRM) eventing framework to a cloud computing environment, comprising:

• registering, in a CRM system, service information for a service in the cloud computing environment, the cloud computing environment comprising a service bus and an authenticating service, wherein a listening channel is opened between the service and the service bus prior to registering the service information;
• receiving a user request made by a user of the CRM system, the request triggering a request processing pipeline in an eventing framework;
• retrieving a federated token for the service from the authenticating service;
• retrieving an authentication token for the service bus from the authenticating service;
• at least one of synchronously and asynchronously posting event data responsive to the request to the service bus, wherein at least one of synchronously and asynchronously posting event data responsive to the request to the service bus comprises:
• sending a current request to post the event data to the service bus;
• throttling the current request to post the event data to the service bus based on a count of previously successful and failed attempts to post the event data to the service bus during a predetermined period, the previously successful and failed attempts count being utilized to regulate a number of requests flowing from the CRM system to the service bus during the predetermined period;
• posting the event data, the federated token for the service and the authentication token for the service bus to the service bus, wherein the authentication token for the service bus is consumed by the service bus and the event data and the federated token for the service is forwarded from the service bus to the service, wherein the federated token for the service is validated by the service;
• utilizing a CRM workflow to post the event data to the service bus, wherein the CRM workflow is triggered upon a request by the requester for CRM data;
• utilizing sandbox and non-sandbox plug-ins to post the event data to the service bus;
• and
• posting the event data to the service bus via an intermediary router;
• receiving a confirmation of retrieval of the event data from the service bus by the service;
• and
• sending a response to the user.