System and method for recording collaborative information technology processes in an intelligent workload management system

A computer-implemented method of recording activity in an information technology infrastructure, the method being implemented by a computer that includes one or more processors, the method comprising:

• monitoring a collaboration activity between a plurality of users of an information technology infrastructure, wherein the collaboration activity is associated with a first information technology troubleshooting process;
• determining that the collaboration activity causes change in content of a document of the information technology infrastructure;
• generating a record of the collaboration activity in response to the determination that the collaboration activity causes the change in content;
• determining that the change in content interferes with performance of the information technology infrastructure;
• undoing the change in content based on the generated record in response to the determination that the change in content interferes with performance of the information technology infrastructure;
• monitoring another collaboration activity associated with a second information technology troubleshooting process having one or more characteristics that are same as the first information technology troubleshooting process;
• and
• generating a conformity report that indicates whether the second information technology troubleshooting process conforms to the collaboration activity.

A system for recording activity in an information technology infrastructure, comprising:

• a client device configured to record a collaboration activity between a plurality of users of an information technology infrastructure or replay the collaboration activity, wherein the collaboration activity is associated with a first information technology troubleshooting process;
• and
• one or more processors configured to automatically:
• monitor the collaboration activity;
• determine that the collaboration activity causes change in content of a document of the information technology infrastructure;
• generate a record of the collaboration activity in response to the determination that the collaboration activity causes the change in content;
• determine that the change in content interferes with performance of the information technology infrastructure;
• roll back the change in content based on the generated record in response to the determination that the change in content interferes with performance of the information technology infrastructure;
• monitor another collaboration activity associated with a second information technology troubleshooting process having one or more characteristics that are same as the first information technology troubleshooting process;
• and
• generate a conformity report that indicates whether the second information technology troubleshooting process conforms to the collaboration activity.