Method and system for communicating with an interactive voice response (IVR) system
AssigneeYahoo! Inc.
InventorsSu-Lin Wu, Kostas Tsioutsiouliklis, Arkady Borkovsky
Life of this patent
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AssigneeYahoo! Inc.
InventorsSu-Lin Wu, Kostas Tsioutsiouliklis, Arkady Borkovsky
Estimating the term…
Disclosed is a method and system for interacting with an IVR system. In one aspect, a computing device receives a user request to connect to an IVR system to perform an action. A request for information (e.g., a request to select from a plurality of menu options) is obtained from the IVR system. In response to the request, the computing device automatically supplies an answer to the request for information to the IVR system. In one embodiment, the answer is a dual-tone multi-frequency (DTMF) signal. The obtaining and supplying steps are repeated until the action has been performed.
A method comprising:
A non-transitory computer readable storage medium storing computer program instructions capable of being executed by a computer processor on a computing device, the computer program instructions defining the steps of:
Dependencies are inferred from the claim text.