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US 8,543,403 B1Granted
Intelligent information supplements to calls
AssigneeSprint Communication Company L.P.
InventorsSimon Youngs, Gary Duane Koller, Piyush Jethwa, Mark Douglas Peden
Life of this patent
Estimating the term…
Abstract
Embodiments of the present invention provide systems, methods, and computer-readable media for providing supplemental information to callers during a call. In embodiments, a call is initiated between a first caller and a second caller. Information communicated during the call is monitored to determine that a keyword has been spoken. Supplemental information associated with the keyword is identified, and the supplemental information is provided to the first caller during the call.
Claims19
A method of providing supplemental information to callers during a call, the method comprising:
- initiating, by a network, the call between a call requestor and call receiver, wherein the call requestor generates a request to initiate the call;
- monitoring, by a keyword monitoring service, information communicated during the call;
- analyzing, by the keyword monitoring service, the information communicated during the call to determine a context of the information communicated during the call;
- determining, by the keyword monitoring service, that a keyword has been communicated during the call based on the analysis of the information communicated during the call;
- requesting, by the keyword monitoring service, that a server determine whether there is supplemental information associated with the keyword;
- identifying, by the server, a set of supplemental information that is associated with the keyword based on the context of the information communicated during the call, wherein the set of supplemental information is stored in a database;
- retrieving, by the server, the set of supplemental information from the database;
- and
- providing, by the server, the set of supplemental information to the call requestor during the call.
6 more elements
A method of providing supplemental information to callers during a call, the method comprising:
- initiating, by a network, the call between a call requestor and a call receiver, wherein the call requestor generates a request to initiate the call;
- monitoring, by a keyword monitoring service, information communicated during the call;
- analyzing, by the keyword monitoring service, the information communicated during the call to determine a context of the information communicated during the call;
- determining, by the keyword monitoring service, an average auditory volume of the call receiver based on the analysis of the information communicated during the call;
- determining, by the keyword monitoring service, that a keyword has been communicated during the call based on the analysis of the information communicated during the call;
- requesting, by the keyword monitoring service, that a server determine whether there is supplemental information associated with the keyword;
- identifying, by a server, the supplemental information that is associated with the keyword based on the context of the information communicated during the call;
- retrieving, by the server, the supplemental information;
- translating, by the server, the supplemental information into audible supplemental information;
- and
- providing, by the server, the translated audible supplemental information to the call requestor during the call at a volume at least a threshold amount softer than the average audible volume of the call receiver such that the call requester is able to hear the supplemental information, but not be interrupted by the supplemental information.
8 more elements
A method of providing supplemental information to callers during a call, the method comprising:
- initiating, by a network, the call between a call requestor and a call receiver, wherein the call requestor generates a request to initiate the call;
- monitoring, by a keyword monitoring service, information communicated during the call;
- analyzing, by the keyword monitoring service, the information communicated during the call to determine a context of the information communicated during the call;
- determining, by the keyword monitoring service, that a keyword associated with the call receiver has been communicated during the call based on the analysis of the information communicated during the call;
- requesting, by the keyword monitoring service, that a server determine whether there are supplemental information updates associated with the call receiver;
- periodically performing, by the server, a search through at least one database for the supplemental information updates;
- identifying, by the server, the supplemental information updates based on the context of the information communicated during the call;
- retrieving, by the server, the supplemental information updates from the at least one database;
- and
- providing, by the server, the supplemental information updates to the call requestor during the call.
7 more elements
Dependencies are inferred from the claim text.