System and method for integrating and managing E-mail, voicemail, and telephone conversations using speech processing techniques

A non-transitory computer-readable medium including instructions which, when executed by a processor, cause the processor to perform a method comprising:

• receiving a textual transcript of a recorded voice communication;
• obtaining first information associated with the recorded voice communication from the textual transcript, the first information comprising at least one of a voice originator name and a voice communication subject;
• receiving text from a non-voice communication;
• obtaining second information associated with the non-voice communication, the second information comprising a sender name, a non-voicemail message icon, a voice message date, and a non-voice communication subject;
• presenting to a user, for selection, data about a stored conversation between at least two parties simultaneously with at least one of the first information about the textual transcript of the recorded voice communication and the second information about the text from the non-voice communication, to yield a selectable presentation;
• and
• receiving a selection based at least in part on the selectable presentation.

A system comprising:

• a processor;
• and
• a computer-readable storage medium, which, when executed by the processor, cause the processor to perform a method comprising:
• receiving a textual transcription of a recorded voice communication;
• obtaining first information associated with the recorded voice communication from the textual transcript, the first information comprising at least one of a voice originator name and a voice communication subject;
• receiving text from a non-voice communication;
• obtaining second information associated with the non-voice communication, the second information comprising a sender name, a non-voicemail message icon, a voice message date, and a non-voice communication subject;
• presenting to a user, for selection, data about a stored conversation between at least two parties simultaneously with at least one of the first information about the textual transcript of the recorded voice communication and the second information about the text from the non-voice communication, to yield a selectable presentation;
• and
• receiving a selection of based at least in part on the selectable presentation.