Apparatus, method, and computer program product for geographic call center status and security

A system for geographically mapping call center information, the system comprising:

• a processor to:
• receive call center data, where the call center data includes information associated with a plurality of call centers,
• receive call data, where the call data includes information associated with a plurality of calls received by different ones of the plurality of call centers and information identifying locations of callers associated with the plurality of calls,
• associate the call center data with the plurality of calls and the call data with the plurality of call centers;
• generate, based on the association of the call center data with the plurality of calls and the call data with the plurality of call centers, geographical data, where the geographical data includes a geographical mapping of locations of the call centers in relation to the locations of the callers,
• filter the geographical data based on the geographical mapping and a first set of rules to identify a portion of the geographical data to be presented for display, where the portion of the geographical data is associated with a group of call centers, of the plurality of call centers, and a group of calls, of the plurality of calls,
• filter the portion of the geographical data based on a second set of rules to identify a violation of one or more rules included in the second set of rules, where the second set of rules are different from the first set of rules, and
• generate an alert based on identifying the violation, where the alert is generated to indicate that at least one call center, of the group of call centers, or at least one call, of the group of calls, violates the one or more of the second set of rules;
• and
• a display to:
• present the portion of the geographical data based on the location of the plurality of call centers and the location of the plurality of callers.

A non-transitory computer-readable medium for storing instructions, the computer-readable medium comprising:

• one or more instructions which, when executed by at least one processor, cause the at least one processor to receive call center data, where the call center data includes information associated with a plurality of call centers;
• one or more instructions which, when executed by at least one processor, cause the at least one processor to receive call data, where the call data includes information associated with a plurality of calls received by different ones of the plurality of call centers and information identifying locations of callers associated with the plurality of calls;
• one or more instructions which, when executed by at least one processor, cause the at least one processor to associate, based on the call center data and the call data, each of the plurality of calls with different ones of the plurality of call centers to generate geographical data, where the geographical data includes:
• a geographical mapping of a location of the call centers in relation to the location of the caller;
• one or more instructions which, when executed by at least one processor, cause the at least one processor to filter the geographical data based on the geographical mapping and a first set of rules to identify a portion of the geographical data, where the portion of the geographical data is associated with a group of call centers, of the plurality of call centers, and a group of calls, of the plurality of calls;
• one or more instructions which, when executed by at least one processor, cause the at least one processor to filter the portion of the geographical data based on a second set of rules to determine a violation of one or more rules of the second set of rules;
• and
• one or more instructions which, when executed by at least one processor, cause the at least one processor to generate an alert based on determining the violation, where the alert is generated to indicate that at least one call center, of the group of call centers, or at least one call, of the group of calls, violates one or more rules of the second set of rules;
• and
• one or more instructions which, when executed by at least one processor, cause the at least one processor to provide, for display, the at least a portion of the geographical data, where the at least the portion of the geographical data presents the group of call centers or the group of calls based on the locations of the call centers and the locations of the callers.