Back to results
US 8,149,999 B1Granted
Generating reference variations
AssigneeTellMe Networks, Inc.
InventorDavid John Mitby
Life of this patent
Estimating the term…
Abstract
A method includes receiving information provided to a caller in response to an utterance from the caller. The utterance may be associated with identifying an item of interest. The method may also include generating a reference variation associated with identifying the item of interest based on the utterance.
Claims20
A system, comprising:
- a logic device configured to:
- receive a telephone number provided to a caller by an operator in response to voice input from the caller,
- identify a listing associated with the telephone number,
- generate a variation associated with at least a portion of the listing based on the voice input, the variation comprising an alternative way to identify at least the portion of the listing;
- a memory configured to store a plurality of audio files corresponding to voice inputs provided by callers and which were forwarded to operators.
2 more elements
A method, comprising:
- receiving information provided to a caller in response to an utterance from the caller, the utterance being associated with identifying an item of interest;
- and
- generating a reference variation associated with identifying the item of interest based on the utterance;
- determining a number of times a given utterance was received from callers, and
- modifying a grammar associated with performing speech recognition after the first voice input has been received from callers a predetermined number of times.
2 more elements
A speech recognition system, comprising:
- logic configured to:
- receive information provided by a human operator to a caller in response to an utterance from a caller,
- identify an item of interest associated with the information provided by the operator, and
- generate a variation of at least one word associated with the item of interest based on the utterance;
- store audio files corresponding to voice inputs provided by callers which have been forwarded to the human operator.
2 more elements
A system, comprising:
- a logic device configured to:
- receive a telephone number provided to a caller by an operator in response to voice input from the caller,
- identify a listing associated with the telephone number, and
- generate a variation associated with at least a portion of the listing based on the voice input, the variation comprising an alternative way to at least the portion of the listing;
- determine a number of times a given voice input was received from callers, and
- modify a grammar used for performing speech recognition after the given voice input has been received from callers a predetermined number of times.
3 more elements
Dependencies are inferred from the claim text.