Methods for obtaining complex data in an interactive voice response system

A method for obtaining complex data using speech recognition by accessing a third-party database, comprising:

• providing an interactive voice response system configured to receive speech data from a user;
• providing access to a third-party database, the third-party database comprising a plurality of stored social security number numerical data elements that each have a stored complex telephone number data element associated therewith;
• prompting the user for only social security number numerical speech data that can be compared with the stored social security number numerical data elements;
• receiving and interpreting the social security number numerical speech data to generate a speech-obtained social security number data element;
• analyzing the speech-obtained social security number data element to determine if the speech-obtained social security number data element contains an error and if so, determining if the error can be resolved, wherein if the error can be resolved, the user is prompted by the interactive voice response system to resolve the error;
• accessing the third-party database to compare the speech-obtained social security number data element with the plurality of stored social security number numerical data elements to determine a match;
• receiving complex telephone number data associated with any stored social security number numerical data elements that have been matched with the speech-obtained social security number data element;
• conveying the received complex telephone number data to the user using the interactive voice response system and prompting the user to confirm whether the received complex telephone number data is accurate;
• in response to the user confirming that the received complex data element is accurate:
• associating, within a second database, the received complex telephone number data with the user;
• and
• immediately prompting the user for an alternative social security number numerical speech data if the user does not confirm that the received complex telephone number data is accurate.

A computer program module for use in a system comprising an interactive voice response system configured to receive speech data from a user, the interactive voice response system comprising a database, the computer program module carrying computer executable instructions stored on a storage device of a computing device, the computer executable instructions for implementing a method for obtaining complex data using speech recognition, wherein the method comprises:

• prompting the user for only numerical speech data that can be compared with the stored telephone numbers;
• receiving and interpreting the only numerical speech data to generate a speech-obtained telephone number;
• analyzing the speech-obtained telephone number to determine if the speech-obtained telephone number contains an error and if so, determining if the error can be resolved, wherein if the error can be resolved, the user is prompted by the interactive voice response system to resolve the error;
• accessing a third party credit bureau database accessible to the user for a fee to compare the speech-obtained telephone number with the plurality of stored telephone numbers to determine a match, wherein the plurality of stored telephone numbers each have a stored complex element associated therewith;
• receiving a complex data element associated with the stored telephone numbers that have been determined to match the speech-obtained telephone number;
• conveying the received complex data element to the user and prompting the user to confirm whether the received complex data element should be associated with the user;
• in response to the user confirming that the received complex data element should be associated with the user:
• associating, within the database, the received complex data element with the user;
• and
• immediately prompting the user for alternative numerical speech data if the user does not confirm that the received complex data element should be associated with the user.