Pre-paid wireless interactive voice response system with variable announcements
AssigneeAT&T Intellectual Property I, L.P.
InventorsJudith C. Espejo, Lance F. Casey, Carmen D. Andia, Judy D. Martin, Adrian C. Rudd, Susan F. Meek, Brenda L. Boyden
Life of this patent
Estimating the term…
Abstract
A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding one or more previous transactions. The system also includes provisions that permit customers to retrieve multiple previous transactions.
Claims15
An interactive voice response system for pre-paid wireless services comprising:
- a peripheral device in communication with a mobile switching system, the mobile switching system capable of communicating with at least one wireless device;
- and
- an interactive voice response (IVR) application on the peripheral device comprising a menu driven system adapted to receive information from a customer, the menu driven system to interact with the customer to receive a request from the customer to select variable aspects of announcements made to the customer,
- wherein the request from the customer is to select a prompt level provided by the system to the customer, the prompt level determining frequency of messages provided by the system to the customer, wherein the request from the customer is to select a prompt level provided by the system to the customer, the prompt level determining frequency of messages provided by the system to the customer.
A method of operating an interactive voice response system for pre-paid wireless services comprising:
- interacting with a pre-paid wireless customer using an interactive voice response (IVR) application having a menu driven system receiving information from a customer;
- receiving a request from the customer using the menu driven system to select aspects of announcements made to the customer;
- and
- responsive to the request from the customer, varying a prompt level provided by the system to the customer, the prompt level selecting frequency of messages provided by the system to the customer, and responsive to the request from the customer, varying a prompt level provided by the system to the customer, the prompt level selecting frequency of messages provided by the system to the customer.
Dependencies are inferred from the claim text.