Pre-paid wireless interactive voice response system with variable announcements
AssigneeBellSouth Intellectual Property Corporation
InventorsJudith C. Espejo, Lance F. Casey, Carmen D. Andia, Judy D. Martin, Adrian C. Rudd, Susan F. Meek, Brenda L. Boyden
Life of this patent
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Abstract
A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding one or more previous transactions. The system also includes provisions that permit customers to retrieve multiple previous transactions.
Claims20
An interactive voice response system for pre-paid wireless services comprising:
- a peripheral device in communication with a mobile switching system, the mobile switching system capable of communicating with at least one wireless device,
- an IVR application on the peripheral device comprising a menu driven system adapted to receive information from a customer,
- wherein the menu driven system interacts with the customer to ask the customer a number of previous transactions to be played back to the customer.
A method for providing interactive voice responses for pre-paid wireless services comprising:
- communicating with a mobile switching system, via a peripheral device, the mobile switching system capable of communicating with at least one wireless device,
- receiving information from a customer via a menu driven system of an IVR application on the peripheral device,
- wherein the menu driven system interacts with the customer to ask the customer a number of previous transactions to be played back to the customer.
Dependencies are inferred from the claim text.