Vehicle remote operation device and method

A vehicle remote operation device configured to receive a remote operation request from a communication terminal carried by a user of a vehicle through a control center to execute a remote operation, the vehicle remote operation device comprising:

• a smart entry system configured to detect a key;
• a storage unit configured to store a plurality of fail-safe criteria for each of a plurality of vehicle operations, the plurality of fail-safe criteria including a criterion for executing a fail-safe operation for assisting a safe execution of the corresponding vehicle operation;
• and
• a control unit configured to select a different fail-safe criterion for each vehicle operation, according to a distance between the user and the vehicle,
• wherein the control unit is configured to notify the communication terminal of an operation result, by sending an email message after the remote operation is completed, if the distance between the user and the vehicle equals a value such that the key is not detectable by the smart entry system, and
• wherein the control unit is configured to not notify the communication terminal of the operation result after the remote operation is completed if the distance between the user and the vehicle equals a value such that the key is detectable by the smart entry system.