System and method for transmitting critical communications to a plurality of communication recipients
AssigneeCSG Interactive Messaging, Inc.
InventorsChristopher T. Lunde, Debora E. Kottwitz
Life of this patent
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AssigneeCSG Interactive Messaging, Inc.
InventorsChristopher T. Lunde, Debora E. Kottwitz
Estimating the term…
A system and method are provided that deliver critical communications to a plurality of recipients, on demand, at any time and nearly anywhere. A server receives input from a client interface that defines the communication, recipient information, and broadcast information. The system contacts pre-selected groups of recipients according to client-defined hunt group. One or more different media platforms may be used for client and recipient interfaces. Text-to-speech and speech recognition technologies further broaden the usability of the system and permit over-dial or web provisioning. Recipients may be selectively transferred to a contact center or a conference bridge with other recipients in response to the communication. Access levels and user permissions may be client defined to structure the system for a client's organizational needs.
A system for transmitting a critical communication from a client to a plurality of communication recipients, the system comprising:
Dependencies are inferred from the claim text.