Method and system for managing vendor and model information in a multi-protocol remote monitoring system

A system for managing information related to at least one monitored device communicatively coupled to a network, comprising:

• means for selecting a communication protocol among a plurality of communication protocols used to extract status information from the at least one monitored device;
• a first memory storing at least one protocol object;
• means for retrieving, from the first memory, by a protocol object associated with the selected communication protocol, vendor and model information of the at least one monitored device;
• means for obtaining, by the protocol object, a vendor name of a monitored device of the at least one monitored device supported by the selected communication protocol;
• means for obtaining, by the protocol object, a model name corresponding to the obtained vendor name;
• means for concatenating the obtained vendor name and the obtained model name to generate a descriptive string;
• means for determining if the descriptive string is present in a vendor-model support map stored in a second memory, the vendor-model support map having at least one entry wherein each entry includes a descriptive string and a vendor-model value;
• means for storing the descriptive string in the vendor-model support map in association with the protocol object, when the means for determining determines that the descriptive string is not present in the vendor-model support map;
• and
• means for repeating execution of the means for selecting, retrieving, obtaining the vendor name, obtaining the model name, concatenating, determining, and storing, for each protocol of the plurality of communication protocols to generate a vendor- model support map for each of the plurality of communication protocols;
• wherein the protocol object includes a type of status information, a weight of status information, and information for extracting the type of status information from the monitored device using the corresponding communication protocol;
• wherein the system further comprises:
• means for checking whether the weight of status information stored in the protocol object is greater than a corresponding weight associated with the type of status information stored in the second memory;
• and
• if the weight of status information stored in the protocol object is greater than a corresponding weight associated with the type of status information stored in the second memory, means for accessing the monitored device using the selected communication protocol and the information for extracting the type of status information from the monitored device.

A computer storage medium storing program instructions, which when executed by a computer, cause the computer to manage information related to at least one monitored device communicatively coupled to a network, the program instructions comprising:

• instructions for selecting a communication protocol among a plurality of communication protocols used to extract status information from the at least one monitored device;
• instructions for retrieving, from a first memory, by a protocol object associated with the selected communication protocol, vendor and model information of the at least one monitored device;
• instructions for obtaining, by the protocol object, a vendor name of a monitored device of the at least one monitored device supported by the selected communication protocol;
• instructions for obtaining, by the protocol object, a model name corresponding to the obtained vendor name;
• instructions for concatenating the obtained vendor name and the obtained model name to generate a descriptive string;
• instructions for determining if the descriptive string is present in a vendor-model support map stored in a second memory, the vendor-model support map having at least one entry, wherein each entry includes a descriptive string and a vendor-model value;
• instructions for storing the descriptive string in the vendor-model support map in association with the protocol object, when the instructions for determining determine that the descriptive string is not present in the vendor-model support map;
• and
• instructions for repeating the instructions for selecting, retrieving, obtaining the vendor name, obtaining the model name, concatenating, determining, and storing for each protocol of the plurality of communication protocols to generate a vendor-model support map for each of the plurality of communication protocols;
• wherein the protocol object includes a type of status information, a weight of status information, and information for extracting the type of status information from the monitored device using the corresponding communication protocol;
• wherein the program instructions further comprise:
• instructions for checking whether the weight of status information stored in the protocol object is greater than a corresponding weight associated with the type of status information stored in the second memory;
• and
• if the weight of status information stored in the protocol object is greater than a corresponding weight associated with the type of status information stored in the second memory, instructions for accessing the monitored device using the selected communication protocol and the information for extracting the type of status information from the monitored device.