Method and apparatus for automated billing and crediting of customer accounts
AssigneeAT&T Intellectual Property I, L.P.
InventorsAntonio Green, Jonathan Paden, Bobby Sams
Life of this patent
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Abstract
An account management system (100) is coupled to a service center (101) serving a number of customers (108). The account management system has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to monitor (202) service outages of the service center, detect (204) a service outage, identify (206) one or more customers affected by the service outage, and assign (208) a credit to each of the affected one or more customers.
Claims22
In an account management system coupled to a service center serving a plurality of customers, a computer-readable storage medium comprising computer instructions for:
- monitoring service outages of the service center;
- detecting a service outage;
- identifying one or more customers affected by the service outage;
- and
- assigning a credit to each of the affected one or more customers.
An account management system coupled to a service center serving a plurality of customers, comprising:
- a communications interface;
- a memory;
- and
- a controller programmed to:
- monitor service outages of the service center;
- detect a service outage;
- identify one or more customers affected by the service outage;
- and
- assign a credit to each of the affected one or more customers.
In an account management system coupled to a service center serving a plurality of customers, a method comprising the steps of:
- monitoring service outages of the service center;
- detecting a service outage;
- identifying one or more customers affected by the service outage;
- and
- assigning a credit to each of the affected one or more customers.
Dependencies are inferred from the claim text.