Customer interaction process and system

A banking customer interaction process for providing face-to-face interaction between a bank worker physically located on a bank worker side of a customer interaction console and at least one customer physically located on a customer side of the customer interaction console, the process comprising:

• conducting at least one banking transaction with at least one customer at the customer interaction console, the banking transaction being conducted by a bank worker physically located on the bank worker side of the customer interaction console interacting in a face-to-face arrangement across a customer interaction area of said customer interaction console with the customer physically located on the customer side of the customer interaction console;
• conducting at least one customer service activity with at least one customer at said customer interaction console, the customer service activity being conducted by the bank worker physically located on the bank worker side of the customer interaction console interacting in a face-to-face affangement across a customer interaction area of said customer interaction console with the customer physically located on the customer side of the customer interaction console, wherein conducting said customer service activity comprises displaying customer account information on both a worker side display on a worker side of said customer interaction console and a customer-oriented display on a customer side of said customer interaction console;
• conducting at least one marketing activity with at least one customer at said customer interaction console;
• conducting at least one banking product sales activity with at least one customer at said customer interaction console, the banking product sales activity being conducted by the bank worker physically located on the bank worker side of the customer interaction console interacting in a face-to-face arrangement across a customer interaction area of said customer interaction console with the customer physically located on the customer side of the customer interaction console;
• and
• wherein the banking transaction, the customer service activity, said marketing activity and said banking product sales activity are all conducted at a single location.

A branch banking customer interaction system comprising:

• at least one customer interaction console located within an office, said customer interaction console including a bank customer side and a bank worker side on opposite sides of said customer interaction console and a customer interaction area located between the bank customer side and the bank worker side, wherein the customer interaction console is configured to allow a bank customer on the bank customer side to face a bank worker on the bank worker side of the customer interaction console in a direct face-to-face arrangement across the customer interaction area;
• a customer-oriented display located on said customer side of said console and directed at a bank customer location on said customer side, said customer-oriented display being configured to display information only to a bank customer at the customer location at said console, said information including customer account information and banking product information;
• a bank worker display located on said worker side of said console and directed at a bank worker location on said bank worker side, said worker display being configured to display at least customer account information to said bank worker separate from said customer-oriented display displaying information to said bank customer;
• a printer located on said bank worker side of said console, said printer being configured to provide on-demand printing of documents for the bank customer;
• and
• at least one computer system coupled to said customer-oriented display, said worker display and said printer, said at least one computer system being configured to execute a bank customer interaction application and being configured to store said information to be displayed and printed.