Method and apparatus for automated calendar selections

An apparatus for scheduling an appointment in a communications network, comprising:

• means for receiving a first request from a caller to schedule said appointment with an enterprise customer, wherein said first request is processed in accordance with a media server in said communications network;
• means for accessing a scheduling calendar of said enterprise customer from a plurality of scheduling calendars of different enterprise customers;
• means for providing at least one of a plurality of available appointment time slots to said caller in response to said first request;
• means for receiving a second request to reserve said appointment at said at least one of said plurality of available appointment time slots;
• and
• means for reserving said appointment.

A computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform the steps of a method for scheduling an appointment in a communications network, comprising:

• receiving a first request from a caller to schedule said appointment with an enterprise customer, wherein said first request is processed in accordance with a media server in said communications network;
• accessing a scheduling calendar of said enterprise customer from a plurality of scheduling calendars of different enterprise customers;
• in response to said first request, providing at least one of a plurality of available appointment time slots to said caller after identifying said plurality of available appointment time slots;
• receiving a second request to reserve said appointment at said at least one of said plurality of available appointment time slots;
• and
• reserving said appointment.