Method for servicing and maintaining heat supply equipment

A method for servicing and maintaining heat supply equipment, which includes making a servicing and maintenance contract to implement equipment performance maintenance, function maintenance, abnormality recovery and a diagnosis for preventive maintenance of the heat supply equipment (1), providing a communication network of the heat supply equipment (1), a first computer (6) of a control station (5) and a second computer (14) of a control center (13) communicatable thereamong via communication means (7), and implementing contents of the servicing and maintenance contract based on information obtained by communications in this network, the method comprising the steps of:

• upon occurrence of an abnormality, performing a sequence of processes that:
• when the first computer (6) receives abnormality occurrence data automatically transmitted from the heat supply equipment (1), the control station (5) confirms contents of the abnormality occurrence data and requests detailed information as to the abnormality occurrence data from the heat supply equipment (1), receives the information, the control station (5) analyzes the abnormality occurrence data and the detailed information and, based on results of this analysis, issues an instruction for dispatch of a serviceman or for recovery by a person in charge of management of the heat supply equipment (1);
• in a case where the control station (5) makes no response such as in nighttime or on holidays, transferring the abnormality occurrence data from the first computer (6) to the second computer (14), and by the control center (13) instead of the control station (5), performing the sequence of processes, to thereby fulfill the contents of the servicing and maintenance contract over 24 hours a day;
• and
• for execution of the diagnosis, obtaining information relating to the diagnosis of the heat supply equipment (1) via the communication means (7) and performing an analysis of the obtained information.