Back to results
US 6,298,130 B1Granted
Metadata-based network routing
AssigneeGenesys Telecommunications Laboratories, Inc.
InventorBrian Galvin
Life of this patent
Estimating the term…
Loading patent…
Loading patent…
AssigneeGenesys Telecommunications Laboratories, Inc.
InventorBrian Galvin
Estimating the term…
A customer-maintained routing system for providing routing to a network provider for incoming calls from clients to the customer comprises a processor having a data link adapted for connection to a customer access point provided by the network provider, a router adapted to execute on the processor and to provide routing to the network via the customer access point, and a metadata-based information system maintained in RAM accessible to the processor and containing condensed client characteristics. Upon receiving a request from the network including a call identifier, the router accesses the database using the identifier as a key, retrieves client characteristics from the information system, and provides a destination for the call to the network based on the retrieved client characteristics. In some embodiments the processor is linked to plural customer sites by a wide area data network. Some of the linked sites may be customer premises call centers where calls are directed, and at least one may be a central customer database facility wherein client and/or characteristics are maintained and updated, and periodic updates are provided to distributed databases at customer access points and customer call centers.
A method for routing telephone calls in a telephony network maintained by a network service provider, comprising steps of:
A customer-maintained routing system for providing routing to a network for incoming calls from clients to the customer, comprising:
A telephony network comprising:
A telephony network characterized by a data access point for a client of the network and a router maintained by the client and coupled to the data access point, wherein the client-maintained router is coupled to a client metadata-structured database at the network maintained in random access memory and having characteristics of callers stored as coded, highly-compressed metadata, and wherein the network provides call identification to the router and requests routing from the customer-maintained router, and the customer-maintained router provides routing by accessing the matadata-structured database with the call identification as a key.
Dependencies are inferred from the claim text.