System and method for digital telephone trouble reporting
AssigneeSiemens Information and Communication Networks, Inc.
InventorsShmuel Shaffer, William J. Beyda
Life of this patent
Estimating the term…
Abstract
A system and method for telephone trouble reporting. One aspect of the present invention is a context-sensitive graphical user interface (GUI). The GUI allows a user to select a trouble reporting option at various stages of a telephone call in a telephony-over-LAN system. Thus, a series of menus listing potential call difficulties are provided in the interface of the digital or IP phone or telephony-enabled computer to the user during the telephone call. Selecting one of the options allows the user to report the problem to the server or other central switch.
Claims9
A telecommunications method, comprising:
- providing a context-sensitive graphical user interface, said context-sensitive graphical user interface comprising an interface for reporting a telecommunications problem, said graphical user interface providing a display of different sets of potential telecommunications problems based on a stage of a call;
- receiving an input indicative of said telecommunications problem;
- converting said input to a signal;
- providing said signal to a telecommunications server;
- and
- storing data representative of said signal at said telecommunications server,
- said providing a display comprising detecting an off hook condition and displaying potential dial tone problems prior to connection of said call.
A telecommunications device, comprising:
- a bus;
- a processor operably coupled to said bus;
- a display operably coupled to said bus;
- and
- a telecommunications interface operably coupled to said bus;
- wherein said processor is configured to provide on said display a context sensitive graphical user interface of potential problems associated with a call made via said telecommunications interface, said graphical user interface providing a display of different sets of potential telecommunications problems based on a stage of a call;
- said processor configured to detect an off hook condition and display potential dial tone problems prior to connection of said call.
A telecommunications system, comprising:
- means for providing a context-sensitive graphical user interface, said context-sensitive graphical user interface comprising an interface for reporting a telecommunications problem, said graphical user interface providing means providing a display of different sets of potential telecommunications problems based on a stage of a call;
- means operably coupled to said providing means for receiving an input indicative of said telecommunications problem;
- means for converting said input to a signal;
- means for providing said signal to a telecommunications server;
- and
- means associated with said telecommunications server for storing data representative of said signal at said telecommunications server;
- said graphical interface providing means including means for detecting an off hook condition and displaying potential dial tone problems prior to connection of said call.
A telecommunications method, comprising:
- providing a context-sensitive graphical user interface, said context-sensitive graphical user interface comprising an interface for reporting a telecommunications problem, said graphical user interface providing a display of different sets of potential telecommunications problems based on a stage of a call;
- establishing an off hook condition;
- conducting an H.323 set up procedure;
- establishing a media channel;
- and
- displaying potential sets of problems on said graphical user interface during said off hook condition, said set up procedure, and said media channel, responsive to said establishing said off hook condition, thereby allowing a user to report said problems to a server.
A telecommunications device, comprising:
- a bus;
- a processor operably coupled to said bus;
- a display operably coupled to said bus;
- and
- a telecommunications interface operably coupled to said bus;
- wherein said processor is configured to provide on said display a context sensitive graphical user interface of potential problems associated with a call made via said telecommunications interface, said graphical user interface providing a display of different sets of potential telecommunications problems based on a stage of a call, said processor configured to display potential dial tone problems prior to connection of said call responsive to an off hook condition.
Dependencies are inferred from the claim text.