Systems and methods for updating the configuration of a cloud service

A method for improving performance of a cloud service, comprising:

• receiving, by a collector component executed by a service configuration system comprising one or more processors, from a cloud service, data packets comprising state information corresponding to a plurality of client devices that access the cloud service via a network, the cloud service providing one or more services to the plurality of client devices via the network;
• determining, by a decision component executed by the service configuration system, to generate a first notification of an error based on a comparison of a characteristic of a first client device of the plurality of client devices with a configurable threshold stored in the service configuration system, the characteristic stored in the state information received by the collector component;
• storing, by the decision component, the first notification of the error in memory of the service configuration system;
• determining, by the decision component, to generate a second notification of the error based on a comparison of a characteristic of a second client device of the plurality of client devices with the configurable threshold, the characteristic of the second client device stored in the state information received by the collector component;
• and
• generating, by the service configuration system, responsive to at least one of the first notification or the second notification, an automated remediation action directed to at least one of the first client device or the second client device.

A system to improve performance of a cloud service, comprising:

• a collector component executed by a service configuration system comprising one or more processors, the collector component receiving, from a cloud service, data packets comprising state information corresponding to a plurality of client devices that access the cloud service via a network, the cloud service providing one or more services to the plurality of client devices via the network;
• a decision component executed by the service configuration system, the decision component:
• determining to generate a first notification of an error based on a comparison of a characteristic of a first client device of the plurality of client devices with a configurable threshold stored in the service configuration system, the characteristic stored in the state information received by the collector component;
• storing the first notification of the error in memory of the service configuration system;
• and
• determining to generate a second notification of the error based on a comparison of a characteristic of a second client device of the plurality of client devices with the configurable threshold, the characteristic of the second client device stored in the state information received by the collector component;
• and
• the service configuration system generating, responsive to at least one of the first notification or the second notification, an automated remediation action directed to at least one of the first client device or the second client device.

A non-transitory computer-readable medium storing instructions that, when executed by one or more processors of a service configuration system, cause the service configuration system to:

• receive, by a collector component, from a cloud service, data packets comprising state information corresponding to a plurality of client devices that access the cloud service via a network, the cloud service providing one or more services to the plurality of client devices via the network;
• determine, by a decision component, to generate a first notification of an error based on a comparison of a characteristic of a first client device of the plurality of client devices with a configurable threshold stored in the service configuration system, the characteristic stored in the state information received by the collector component;
• store, by the decision component, the first notification of the error in memory of the service configuration system;
• determine, by the decision component, to generate a second notification of the error based on a comparison of a characteristic of a second client device of the plurality of client devices with the configurable threshold, the characteristic of the second client device stored in the state information received by the collector component;
• and
• generate, responsive to at least one of the first notification or the second notification, an automated remediation action directed to at least one of the first client device or the second client device.