Event-driven technical support for a printer

A method comprising:

• receiving moderated operational data streaming from a printer;
• monitoring the moderated operational data streaming from the printer to detect an error at the printer;
• determining whether the error comprises a critical error based on error detection criteria;
• and
• when the error comprises a critical error based on the error detection criteria, the method further comprises:
• uploading a critical error indication to a cloud-based technical support service over at least one network connection;
• automatically collecting log data from the printer;
• and
• automatically uploading the log data to the cloud-based technical support service over the at least one network connection.

A technical support system, comprising:

• a cloud-based technical support service;
• and
• a print monitor device connected to a printer, the print monitor device configured to receive moderated operational data streaming from the printer, monitor the moderated operational data streaming from the printer to detect an error at the printer, and determine whether the error comprises a critical error based on error detection criteria;
• when the error comprises a critical error based on the error detection criteria:
• the print monitor device is configured to upload a critical error indication to the cloud-based technical support service over at least one network connection, automatically collect log data from the printer, and automatically upload the log data to the cloud-based technical support service over the at least one network connection;
• and
• the cloud-based technical support service is configured to generate a recommendation to resolve the critical error based on the log data.