Artificial intelligence (ai) driven automated voice calling system and method for personalized customer communication

A system of enhancing customer engagement by automating voice calls and dynamic content delivery comprises:

• one or more processors of a computer system;
• memory, coupled to the one or more processors, that store code and execution of the code by the one or more processors causes the computer system to perform operations comprising:
• receiving one or more input data from a customer data management database, wherein the one or more input data includes customer interaction data, historical engagement metrics, and customer feedback;
• transferring a set of prompts to guide an AI engine, wherein the AI engine is pre-trained to identify patterns in customer behavior, analyze historical engagement metrics;
• initiating an automatic communication with a customer using a calling tool;
• generating a personalized scripts using a script generation tool, wherein the personalized scripts include customer details, caller details, call summary, call transcript, product details, and so on;
• integrating a conversation tool with a workflow automation tool to transfer the call details, and call summary to the user;
• creating a signal based on the received call details, and call summary to a signal generator, wherein the signal is created by analyzing the received call details, and call summary and actions are taken to generate a response for the user, if needed.