US 2026/0244957 A1 · EVENT-HANDLING SUPPORT SYSTEM

Abstract

An event-handling support system 1 detects an event which occurred in a target system 2, continuously receives user communication messages exchanged among user terminals 7 to 9, executes language analysis thereon and continuously recognizes a situation after occurrence of the event, prepares a hypothesis of a cause of the event which occurred on the basis of a recognition result, calculates and updates a correct-answer probability that the hypothesis is a correct answer, notifies the user of the hypothesis and the correct-answer probability, proposes an additional action which is useful for narrowing to a correct answer from the hypotheses, and notifies the user of the narrowed correct answer and the measure associated thereto.

Claims13

Dependent claims

An event-handling support system for supporting a user who performs handling of an event which occurred in a target system, the event-handling support system comprising:

a communication module configured to communicate with a user terminal used by the user;
a detection module configured to detect an event which occurred in the target system;
an analysis module configured to receive a message of the user from the user terminal and to execute language analysis on the received message;
a data collection module configured to collect data which can be used for investigating a cause of the event which occurred;
a hypothesis module configured to prepare one or more hypotheses indicating one or more causes with a probability of causing the event, which occurred, by using the collected data and a result of the language analysis on the message;
and
a user interface (UI) module configured to notify the user of occurrence of the event and the one or more hypotheses.

4 more elements

Dependencies are inferred from the claim text.

Event-handling support system

Life of this patent

Event-handling support system

Life of this patent

Abstract

Claims13