Cross-platform communication in security orchestration, automation, and response (soar) systems

A system comprising:

• one or more processors;
• and
• one or more non-transitory computer-readable media storing computer-executable instructions that, when executed, cause the system to perform operations comprising:
• receiving a first communication provided by a first user profile to a communication interface of a first communication platform, the first communication platform being native to a Security Orchestration, Automation and Response (SOAR) system;
• determining that the communication interface is associated with a plurality of users comprising the first user profile and a second user profile;
• determining that the second user profile is associated with a third user profile, the third user profile being associated with a second communication platform;
• retrieving one or more cross-platform conversion rules associated with the second communication platform;
• determining, based on the first communication and the one or more cross-platform conversion rules, a converted communication;
• and
• transmitting the converted communication to a second system, wherein the second system is configured to, based on receiving the converted communication, display a second communication to the third user profile using the second communication platform.

One or more non-transitory computer-readable media storing instructions executable by one or more processors, wherein the instructions, when executed, cause the one or more processors to perform operations comprising:

• receiving a first communication provided by a first user profile to a communication interface of a first communication platform, the first communication platform being native to a Security Orchestration, Automation and Response (SOAR) system;
• determining that the communication interface is associated with a plurality of users comprising the first user profile and a second user profile;
• determining that the second user profile is associated with a third user profile, the third user profile being associated with a second communication platform;
• retrieving one or more cross-platform conversion rules associated with the second communication platform;
• determining, based on the first communication and the one or more cross-platform conversion rules, a converted communication;
• and
• transmitting the converted communication to a system, wherein the system is configured to, based on receiving the converted communication, display a second communication to the third user profile using the second communication platform.