Systems and methods for automating the support process

A system for simulating a first device comprising:

• a second device including a processor and a memory, configured to:
• receive, from an agent on the first device, a configuration and an event stream;
• deploy a simulation based on the configuration;
• invoke a plurality of actions on the simulation based on the event stream;
• record a plurality of events on the simulation resulting from the plurality of actions;
• and
• write the plurality of events into a database;
• wherein:
• the configuration is based on a device configuration of the first device;
• and
• the event stream is based on a plurality of events on the first device.

A non-transitory computer-readable medium having data stored therein representing software executable by a computer, the software including instructions for simulating a device comprising:

• receiving, from an agent on the device, a configuration and an event stream;
• deploying a simulation based on the configuration;
• invoking a plurality of actions on the simulation based on the event stream;
• recording a plurality of events on the simulation resulting from the plurality of actions;
• and
• writing the plurality of events into a database;
• wherein:
• the configuration is based on a device configuration of the device;
• and
• the event stream is based on a plurality of events on the device.