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US 2026/0204096 A1Published application
Facial automated recognition system for time management and customer engagement
AssigneeKore.co Inc.
InventorOrnis Mala
Life of this patent
Estimating the term…
Abstract
A facial recognition-based system and method for automating time management and customer engagement. The system identifies employees and customers upon entry and exit, integrates with loyalty programs, and provides real-time notifications for unknown visitors. It includes facial recognition devices, a processor, a loyalty program module, and an analytics module for operational insights.
Claims20
A facial recognition system for time management and customer engagement in a business establishment, comprising:
- one or more facial recognition capture devices positioned at entrances, exits, or points of interaction within the business establishment, the one or more facial recognition capture devices configured to capture facial images of individuals;
- a processor communicatively coupled to the one or more facial recognition capture devices, the processor configured to perform initial face detection and quality screening on the captured facial images;
- a system server in communication with the processor, the system server configured to perform facial recognition and matching of biometric templates generated from the captured facial images against enrolled biometric templates;
- a database communicatively coupled to the system server, the database storing the enrolled biometric templates, each enrolled biometric template associated with a unique person record and one or more role tags selected from the group consisting of employee, customer, and both;
- and
- an application platform integrated with the system server, the application platform configured to classify recognized individuals based on the one or more role tags, retrieve corresponding profiles from the database, and initiate role-specific workflows, wherein the role-specific workflows include attendance management for individuals tagged as employees and customer engagement for individuals tagged as customers.
3 more elements
A method for facial recognition-based time management and customer engagement in a business establishment, comprising:
- capturing, using one or more facial recognition capture devices positioned at entrances, exits, or points of interaction, a facial image of a person entering or exiting the business establishment;
- performing, at a local edge processor, initial face detection and quality screening on the captured facial image to generate approved frames;
- forwarding the approved frames to a system server for facial recognition;
- generating or matching, at the system server, a biometric template from the approved frames against enrolled biometric templates stored in a database, each enrolled biometric template associated with a unique person record and one or more role tags selected from the group consisting of employee, customer, and both;
- classifying the person as an employee, a customer, or a non-enrolled visitor based on the matching and the one or more role tags;
- and
- executing, via an application platform integrated with the system server, role-specific workflows based on the classification, wherein the role-specific workflows include updating attendance records for employees and providing customer engagement for customers.
4 more elements
Dependencies are inferred from the claim text.