Methods and utilities for consumer interaction with a self service system

A method of interacting with an automatic retail device, the method comprising:

• receiving user identification information at a controller of the automatic retail device;
• transmitting by the controller the received user identification to a server;
• receiving confirmation of an identity of the user at the controller from the server;
• prompting from an artificial intelligence (AI) associated with the automatic retail device the user to respond to an inquiry, wherein the user's audible response to the prompt is converted to a text file and transmitted to the server for resolution;
• receiving a response from the server and converting the response to an audible signal for delivery to the user, wherein the response includes one or more of an incentive, a recommendation for a product, a request to download an application for a third-party service or product, or a survey;
• storing in a memory associated with the automatic retail device a planogram detailing a location of the items stored in each of a plurality of bins within the automatic retail device and a per item weight of each item stored in the automatic retail device;
• unlocking a door of the automatic retail device upon receipt of the confirmation of the identity of the user from the server;
• determining, by the controller, a weight of each of the plurality of bins within the automatic retail device, and with the assistance the planogram the contents of each of the plurality of bins of the automatic retail device after receiving the user identification and prior to unlocking the door of the automatic retail device;
• automatically locking the door of the automatic retail device upon closure of the door;
• determining, by the controller, the weight of each of the plurality of bins within the automatic retail device, and with the assistance of the planogram the contents of each of the plurality of bins of the automatic retail device after locking the door of the automatic retail device;
• determining, by the controller with the assistance of the planogram and the determined weight of each of the plurality of bins before unlocking the door and after automatically locking the door, which items and how many were removed from the bins by the user wherein a difference in weight and the location of the differences in weight indicate which items were removed from the automatic retail device;
• and
• transmitting to the server, by the controller, the determined items and how many were removed from the plurality of bins by the user, wherein the server utilizes the determined items and how many were removed from the automatic retail device to resolve payment for the items and to post the items to a user account.